Signdrop Sign Installations Service Agreement
Terms and Conditions:
SIGNDROP agrees to:
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Execute all complete and accurate orders the next delivery date (as per our delivery schedule) and
weather
permitting if received by 4:00 p.m. Addresses falling outside of Calgary City limits service area will
require
an additional day or two depending on the area.
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Install and /or remove signs on a Tuesday to Saturday schedule (within the City of Calgary limits), and
install
and/or remove signs out of town at least three times per week. Unless prevented by extreme weather,
traffic
accidents, major traffic delays etc, as well as or any statutory/pre-notified holidays that fall within
the
aforementioned work schedule.
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Follow all instructions from the customer concerning placement of post in consideration of safety and
city
ordinances. If specific placement instructions are not given, installers will use their best judgment.
Placement
of post for units will be set in front of the unit unless otherwise directed. Once installed, a request
to move
a post or straighten after fourteen (14) days from the initial installation will result in a service
charge
based on the service area.
-
Follow instructions from the customer regarding underground systems including items such as sprinklers
and
invisible fences. It is the responsibility of the customer to notify SignDrop of any underground systems
and
have the location of sign install clearly marked. SignDrop is not responsible for any damage to
underground
systems unless notified of its presence prior to installation/removal of post.
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All condo signs need to be placed at the front entrance of the condo, unless otherwise stated by the
Realtor. If
there is no entrance or common area the driver will need specific instructions for the placement of the
sign
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If a Realtor cancels our Service we agree to removal all active listings on that day and deliver them to
the
realtor for a service fee.
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If a Realtor is threatening or abusive we have the right to end the agreement. At that time we will
collect our
equipment and deliver the signs to the Realtor for a service fee. We have ZERO Tolerance Policy for
threats,
slander and abuse of any kind to our staff ~ online staff, telephone staff or drivers.
Realtor agrees:
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To provide complete information for each listing that includes: VENDOR, ADDRESS, ZONE, UP OR DOWN,
EXPIRATION
DATE, SALESPERSON'S NAME, and SPECIAL INSTRUCTIONS. For acreages LOT, BLOCK, SUBDIVISION NAME, COUNTY,
ZONE,
directions and a description of the property. Provide detailed maps and/or visible markings (painted
stake, just
listed ‘A’ frame etc.) for vacant land, lots without numbers or foundations or lots under construction.
If directions are not complete, a service charge will be applied to go out a second time.
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To keep contact information up to date and current, with a cell phone number (or other direct line, not
a
general office number), Brokerage name and e-mail address.
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To have requests e-mailed, phoned, or faxed to SignDrop by 4 pm for next day delivery within the City of
Calgary
limits. Any requests received after this time will be processed the next business day, except on Fridays
when
they will be processed on the following Monday barring any statutory/pre-notified holidays.
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That due to safety concerns, neither agent; homeowner; nor tenant can remove or relocate a sign post or
pin.
SignDrop is not responsible, nor will be held liable for any damage to property or self if any other
person
other than a SignDrop team member removes the sign post or pin.
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To not move signs to another property while the rental fee is in effect for each location. THERE IS A
$75
ADDITIONAL CHARGE EACH TIME A REALTOR MOVES A SIGN TO ANOTHER PROPERTY WITHOUT THE CONSENT OF SIGNDROP.
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The realtor is responsible for the equipment (damage, vandal, lost, missing, etc) during the time that
our
equipment (pin and post) is under contract with the realtor.
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A realtor has 30 days to dispute a charge of lost/missing equipment. There are no refunds after 30 days.
An
additional service charge will apply to pick up the lost/missing equipment. The realtor is responsible
for
covering the cost of any impound fees if a sign is picked up by the City of Calgary.
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To provide at the time of installation request the signage name if it is different than their legal
name. i.e.
realtors name is Christine but name on signage is ‘Chris’
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To provide SignDrop with the listing agreement time period, length of listing, and expiry date for each
property
a sign installation is requested for.
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That Sign Rentals are for 6 months or less. ANY SIGNS NOT POST-DATED DOWN PRIOR TO THE LISTING EXPIRY
DATE WILL
AUTOMATICALLY GENERATE A NEW 6 MONTH RENTAL PERIOD.
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To a $2 service fee for the installation/removal and storage of any toppers requested at the time of
installation. If a topper and/or rider is requested after original sign installation, a service fee
based on the
service area will be charged. See SignDrop Sign Installation prices for reference.
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To a $4 service fee for the installation of brochure boxes at the time of installation. If a brochure
box is
requested after original sign installation, a service fee based on the service area will be charged. See
SignDrop Sign Installation prices for reference.
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To put their full name and full office description on any of their clip-on’s, toppers, riders, brochure
boxes
and special-order hangers so SignDrop can return them to their office on a regular basis. SignDrop is
not
responsible for missing, broken or unlabeled equipment collected by a SignDrop team member.
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That any equipment returned to a Realtor’s office or requested address will be subject to a delivery fee
based
on the service area.
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That Realtors and offices are responsible for maintaining current and up to date Brokerage/Office,
billing and
contact information. Accounts without current up to date aforementioned information may be subject to a
suspension of service.
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That Realtors & offices are responsible to inform SignDrop immediately when/if they switch Real Estate
companies, CHANGE PERTINENT INFORMATION DISPLAYED ON FOR SALE SIGNS, DISCONTINUE USING SIGNDROP AS THEIR
SERVICE
PROVIDER OR NO LONGER OPERATE AS A REALTOR. It is Sign Drops’ policy to have any current listings and
stored
inventory swapped out; all at the same time, with new/modified signs if any changes to Realtor
information is
shown on For Sale signs is changed. If discontinuing using SignDrop all of our equipment is removed from
the
current listings and returned back to our possession. We carry this policy to maintain and ensure all
current/future signage has the most up to date and correct information. Service fees apply to any
listings that
need swapping out based on service area and service required. There is a flat rate of $5 per sign for
any stored
signs that need information modified (ie: applying new decals).
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To make an appointment to retrieve stored inventory. There is an automatic disposal fee of $5 per For
Sale sign
or bundle of name plates and a $3 flat fee for stickers/decals.
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That SignDrop obtains realtor lists from the brokers regularly and sorts through and disposes of all
stickers &
hangers of realtors that do not appear on the active Realtors lists. Fees may apply. Realtors are
considered
inactive if they have no activity on their account for a period of 2 years or longer.
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To Sign Drops’ SIGN PLACEMENTS policy: Our drivers install signs at the best location they deem possible
due to
property line, solid ground, obstacle and/or visibility. If a specific location is required, you must
clearly
mark it and note the location on the request form. This is most important for condos/townhouses as some
projects
allow signs at the unit, some at the entrance, and some NOT-AT-ALL. SignDrop is not liable for damage
caused to
sprinklers, lawn and/or landscaping during installation.
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To Sign Drops’ policy regarding LOST OR DAMAGED SIGNS AND/OR POSTS- Posts and Pins are the property of
Sign Drop
- Damaged or lost posts and pins will be charged to the Realtor. Lost or damaged posts - $50.00 each
Lost or
damaged pins - $50.00 each These fees are lost revenue charges and DO NOT mean you have purchased the
missing
posts and signs, as they still belong to SignDrop." IF LOST POSTS AND SIGNS ARE RETURNED WITHIN 30 DAYS
OF THEIR
DISAPPEARANCE YOUR ACCOUNT WILL BE CREDITED IN FULL.”
PAYMENTS:
All offices/realtors using Sign Drop must keep their accounts up to date or will be contacted and services
may
be refused until payment is received. Individually billed realtors must have a current active credit card on
file in order to keep their account open and active. If authorization for payment is declined/ cancelled,
the
account will be closed and all signs will be removed the next business day.
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All services are pay as you go and charged to the credit card on file before services are rendered. We
also
accept etransfers. A $25.00 NSF charge on all Non-Sufficient funds received. A $25.00 fee for all credit
cards
declined after three attempts.
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All invoices and receipts are e-mailed or faxed to customers. A paper bill or receipt can be supplied
for a $10
processing fee.